Refund & Cancellation Policy
Effective Date: May 2026
Customer Cancellations
Cancellations made:
More than 7 days before the booking date: eligible for a full refund
Between 3 and 7 days before the booking date: eligible for a 50% refund
Less than 72 hours before the booking date: non-refundable
Changes To Bookings
We will attempt to accommodate reasonable booking changes where possible, but changes are not guaranteed.
Company Cancellations
If The House Sommelier Ltd cancels a booking due to circumstances within our control, customers will receive either:
A full refund, or
The option to reschedule
Force Majeure
We are not liable for cancellations or disruption caused by circumstances outside reasonable control, including severe weather, transport disruption, illness, venue restrictions, or other unforeseen events.
Refund Processing
Approved refunds will normally be processed via the original payment method.
Processing times may vary depending on payment provider and bank processing times.
Contact
For booking or refund enquiries: